Privacy Notice
Notis Perlindungan Data Peribadi
Effective / Berkuat kuasa: 16 August 2026
This Privacy Notice is issued by Agensi Pekerjaan Citra Excel Sdn. Bhd. in accordance with the Personal Data Protection Act 2010 (Act 709). Under section 7(2) of the Act, this notice is provided in both the national language and English.
Notis Perlindungan Data Peribadi ini dikeluarkan oleh Agensi Pekerjaan Citra Excel Sdn. Bhd. selaras dengan Akta Perlindungan Data Peribadi 2010 (Akta 709). Menurut seksyen 7(2) Akta tersebut, notis ini disediakan dalam Bahasa Kebangsaan dan Bahasa Inggeris.
English
Who we are
Agensi Pekerjaan Citra Excel Sdn. Bhd. ("Citra Excel", "we", "our", "us"), Company Registration No. 201101025137 (953273-P), JTKSWK Licence No. JTKSWK0006-C/25, of 88 Rubber Road, First Floor of Lot 536, Section 10, Kuching Town Land District, 93400 Kuching, Sarawak. Email: hello@citra-excel.com. Tel: +(6)011-1113 8685.
1. Personal data we collect
In the course of providing our services, we collect:
- Names;
- NRIC and passport numbers;
- Contact details (address, telephone, email);
- Employment and immigration documents; and
- Related supporting documents.
2. Purposes for which the data is processed
We process your personal data to:
- Process immigration passes and permits;
- Process work permit, employment pass, and domestic helper (maid) placement applications; and
- Provide related employment-agency services.
3. Whether the data is obligatory
Providing this personal data is obligatory. If you do not provide it, we will not be able to process your application or deliver the service.
4. Parties to whom we may disclose your data
To carry out the purposes above, we may disclose your personal data to:
- The Immigration Department of Malaysia (Jabatan Imigresen Malaysia, JIM);
- The Sarawak Labour Department (JTKSWK);
- FOMEMA and medical screening providers;
- Insurers;
- Banks; and
- Our Indonesian recruitment partners (P3MI / PT agencies) and sipermit.id, for domestic helper (maid) cases.
5. Retention
We retain your personal data only for as long as is necessary to provide the service and to comply with our legal and record-keeping obligations.
6. Your rights
You have the right to access your personal data and to request its correction. You may also limit the processing of your personal data or withdraw your consent, subject to any legal or contractual restrictions. Please note that if you withdraw consent, we may be unable to continue providing the service.
7. How to contact us
To exercise any of these rights, or if you have any questions about this Privacy Notice, please contact us at hello@citra-excel.com or +(6)011-1113 8685.
Bahasa Malaysia
Siapa kami
Agensi Pekerjaan Citra Excel Sdn. Bhd. ("Citra Excel", "kami"), No. Pendaftaran Syarikat 201101025137 (953273-P), No. Lesen JTKSWK JTKSWK0006-C/25, beralamat di 88 Rubber Road, Tingkat Satu, Lot 536, Seksyen 10, Kuching Town Land District, 93400 Kuching, Sarawak. E-mel: hello@citra-excel.com. Tel: +(6)011-1113 8685.
1. Data peribadi yang kami kumpul
Dalam menyediakan perkhidmatan kami, kami mengumpul:
- Nama;
- Nombor kad pengenalan (NRIC) dan pasport;
- Butiran perhubungan (alamat, telefon, e-mel);
- Dokumen pekerjaan dan imigresen; dan
- Dokumen sokongan yang berkaitan.
2. Tujuan data diproses
Kami memproses data peribadi anda untuk:
- Memproses pas dan permit imigresen;
- Memproses permohonan permit kerja, pas penggajian (Employment Pass), dan penempatan pembantu rumah; dan
- Menyediakan perkhidmatan agensi pekerjaan yang berkaitan.
3. Sama ada pemberian data adalah wajib
Pemberian data peribadi ini adalah wajib. Sekiranya anda tidak memberikannya, kami tidak dapat memproses permohonan anda atau menyediakan perkhidmatan.
4. Pihak yang kepadanya data anda mungkin didedahkan
Bagi melaksanakan tujuan di atas, kami mungkin mendedahkan data peribadi anda kepada:
- Jabatan Imigresen Malaysia (JIM);
- Jabatan Tenaga Kerja Sarawak (JTKSWK);
- FOMEMA dan penyedia pemeriksaan perubatan;
- Syarikat insurans;
- Bank; dan
- Rakan pengambilan pekerja kami di Indonesia (agensi P3MI / PT) dan sipermit.id, bagi kes pembantu rumah.
5. Tempoh penyimpanan
Kami menyimpan data peribadi anda hanya selama yang perlu untuk menyediakan perkhidmatan dan bagi mematuhi kewajipan undang-undang serta penyimpanan rekod kami.
6. Hak anda
Anda mempunyai hak untuk mengakses data peribadi anda dan memohon pembetulan terhadapnya. Anda juga boleh mengehadkan pemprosesan data peribadi anda atau menarik balik persetujuan anda, tertakluk kepada sebarang sekatan undang-undang atau kontrak. Sila ambil perhatian bahawa jika anda menarik balik persetujuan, kami mungkin tidak dapat meneruskan perkhidmatan tersebut.
7. Cara menghubungi kami
Untuk melaksanakan mana-mana hak ini, atau jika anda mempunyai sebarang pertanyaan mengenai Notis Perlindungan Data Peribadi ini, sila hubungi kami di hello@citra-excel.com atau +(6)011-1113 8685.