Terms of Service

Last updated: June 1, 2025

These Terms of Service ("Terms") govern your use of the services provided by Agensi Perkerjaan Citra Excel Sdn Bhd ("Company," "we," "our," or "us"). By using our services, you agree to these Terms.

1. Services Provided

We provide employment agency services including but not limited to:

  • Job placement and recruitment services
  • Work permit and visa processing assistance
  • Career guidance and training

2. User Obligations

For Job Seekers:

  • Provide accurate and truthful information
  • Update your profile and resume regularly
  • Respond promptly to interview invitations
  • Inform us of any changes in employment status

For Employers:

  • Provide accurate job descriptions and requirements
  • Pay agreed fees in a timely manner
  • Comply with all applicable employment laws
  • Treat candidates fairly and professionally

3. Fees and Payment

  • Placement fees are payable upon successful job placement
  • Job seekers are not charged for basic registration and placement services
  • All fees must be paid within 30 days of invoice date
  • Late payment may result in suspension of services
  • Fees are non-refundable except as required by law

4. Confidentiality

We maintain strict confidentiality of all information provided by clients and candidates. Information will only be shared with relevant parties for the purpose of job placement and with explicit consent, except where required by law.

5. Limitation of Liability

Our liability is limited to the fees paid for our services. We are not liable for:

  • Employment decisions made by employers
  • Workplace disputes or employment-related issues
  • Changes in immigration laws or policies
  • Delays in government processing
  • Indirect or consequential damages

6. Compliance and Legal Requirements

All parties must comply with:

  • Malaysian Employment Act and related regulations
  • Immigration laws and requirements
  • Work permit and visa regulations
  • Data protection and privacy laws
  • Anti-discrimination laws

7. Termination

Either party may terminate the service agreement with 30 days written notice. We reserve the right to terminate services immediately for breach of these Terms or illegal activities.

8. Intellectual Property

All content on our website and marketing materials is protected by copyright and other intellectual property laws. Users may not reproduce, distribute, or modify our content without written permission.

9. Dispute Resolution

Any disputes arising from these Terms shall be resolved through mediation and, if necessary, arbitration in accordance with Malaysian law. The courts of Malaysia shall have exclusive jurisdiction.

10. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms of Service, contact us:

Agensi Perkerjaan Citra Excel Sdn Bhd
Email: hello@citra-excel.com
Phone: +601111138685
Address: Lot 332, Block 215, Jalan Batu Kawa, 93250 Kuching, Sarawak

Note: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.